Your Privacy Rights

• Access: ask what information we hold about you and get a copy.
• Correction: have inaccurate or incomplete information fixed.
• Deletion: ask us to erase information we no longer need to keep for legal, tax, or contract reasons.
• Portability: receive the information you gave us in a common machine-readable format.
• Restriction and objection: ask us to pause or stop a particular use, including any direct marketing.
• Withdraw consent: where we rely on consent, withdraw it at any time without affecting past lawful use.
• Complain: raise a complaint with us first, then with your local privacy regulator.

• Legal bases we rely on: contract performance for delivering your build, legitimate interests for responding to enquiries and improving this site, consent for optional analytics, and legal obligation for tax and accounting records.
• You may lodge a complaint with your national supervisory authority, or with the Information Commissioner's Office in the UK.
• We do not use automated decision-making or profiling that produces legal effects for you.
• Where we process client data on your behalf, our Data Processing terms form the processor agreement and include the required security and sub-processor commitments.

• We do not sell personal information and do not share it for cross-context behavioural advertising, so there is nothing to opt out of under California, Colorado, Connecticut, Texas, or Virginia law.
• California residents may request the categories and specific pieces of information collected, request deletion, and are protected against discrimination for exercising a right.
• We honour Global Privacy Control signals where our providers support them.
• An authorised agent may submit a request on your behalf with written proof of authority.

• We handle personal information consistently with the Australian Privacy Principles and will notify eligible data breaches as required.
• Canadian and Brazilian residents hold equivalent access, correction, deletion, and portability rights under PIPEDA and the LGPD.
• If your country grants stronger rights than those listed here, those rights apply and we will honour them.

Because we work globally, information may be handled in Australia, the United States, and the European Union by the hosting, email, payment, and file-storage providers behind your build.

• We choose providers that offer recognised transfer safeguards, including Standard Contractual Clauses or an approved adequacy mechanism.
• Transfers are limited to what is needed to scope, build, host, support, and bill your platform.
• You can ask us for the current list of provider categories and the regions they operate in.

• Enquiries that do not become projects: deleted within 12 months.
• Project files, assets, and correspondence: kept for the engagement plus 24 months, so we can support handover questions.
• Invoices and tax records: kept for the period required by Australian tax law, currently 7 years.
• Website technical logs: kept in aggregate only, with no long-term individual profiles.

This website is not directed at children. If you coach minors on your own platform, you are responsible for parental consent, age gating, and the child-safety rules that apply where you operate. Tell us during the build if your platform will serve under-18 athletes so it can be set up appropriately.

Send us a message on Instagram and say clearly that you are making a privacy request, along with the country you are in. We will confirm your identity in a proportionate way, then respond within 30 days. Where the law allows an extension for complex requests, we will tell you before the deadline. There is no charge for a reasonable request.

Send a privacy request on Instagram